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Program:
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Children's Mental Health Services - Emergency Department Diversion Team
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Phone Numbers:
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519-884-7755
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Address:
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285 Benjamin Rd
Waterloo, ON
N2J 3Z4
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Intersection:
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Benjamin Rd and Burning Bush Rd
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Location:
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Waterloo (Beaver Creek Meadows)
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Accessibility:
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Wheelchair Accessible
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Hours:
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Mon-Fri 8:30am-5pm
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Service Description:
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Emergency mental health services for youth * programs and services contain two streams * service designed to be up to one month in length
Emergency Department Diversion: immediate support for children across six area hospitals and eight local medical clinics for children * no admission is required * respite beds available at Safe Haven Youth Services
Woodlands Short-Term Stay/CAIP Transition Service: 4-6 weeks of intensive supports for youth who have been discharged from Grand River Hospital's Child and Adolescent Inpatient Psychiatry Unit * two beds available at Children's Mental Health Centre
This program is accessed through hospital emergency departments, including:- WRHN at Midtown (formerly Grand River Hospital, KW Campus) emergency room and crisis extended assessment unit
- Cambridge Memorial Hospital
- Guelph General Hospital
- Groves Memorial Community Hospital
- Louise Marshall Hospital
- Wellington Health Care Alliance – Palmerston and District Hospital
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Fees:
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Free
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Application:
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Call or email * no referral required
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Eligibility / Target Population:
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Children and youth 6 to 18 years of age in need of mental health services and supports, and their families
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Languages:
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English
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Area Served:
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Waterloo Region and area
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Last Updated:
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7/22/2025
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Service Profile Web Address:
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eng/displayService.aspx?id=213347
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